Rules That Protect
Everyone

01 Acceptance of Terms

By accessing or using any TrackAll product or service, you confirm that you:

• Are at least 18 years of age, or have obtained verifiable parental or guardian consent
• Have the legal capacity to enter into a binding agreement
• Have read, understood, and agree to be bound by these Terms & Conditions
• Agree to our Privacy Policy, which is incorporated into these Terms by reference
• Are not prohibited from using our services under applicable laws of your jurisdiction

If you are using TrackAll on behalf of an organization (school, business, or institution), you represent that you have authority to bind that organization to these Terms, and references to "you" include both you and the organization.

02 Our Services

TrackAll provides a suite of technology products for location tracking, fleet management, indoor navigation, and device management. Our products include:

We reserve the right to modify, suspend, or discontinue any service or feature at any time with reasonable prior notice where possible. We shall not be liable for any modification, suspension, or discontinuation of services.

03 User Accounts

3.1 Account Registration

To access most TrackAll services, you must create an account by providing accurate, complete, and current information. You agree to keep your account information updated at all times.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are solely responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized access or suspected breach at security@trackuall.com
• You must not share your account credentials with unauthorized persons
• TrackAll will never ask you for your password via email, phone, or chat

3.3 Organizational Accounts

For institutional accounts (SafeRide School, TrackAll Fleet, Nexus MDM), the account administrator is responsible for managing user access, roles, and permissions within their organization. The organization bears full responsibility for actions taken by its authorized users.

3.4 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users or our platform, with or without prior notice depending on the severity of the violation.

04 License to Use

4.1 Grant of License

Subject to your compliance with these Terms and payment of applicable fees, TrackAll grants you a limited, non-exclusive, non-transferable, revocable license to:

• Download and install our mobile applications on devices you own or control
• Access and use our web-based dashboard and services
• Use the services solely for their intended purpose as described in product documentation

4.2 License Restrictions

This license does not permit you to:

• Copy, modify, adapt, translate, or create derivative works of our applications
• Reverse engineer, decompile, disassemble, or attempt to derive the source code
• Sublicense, sell, resell, rent, lease, or transfer your license to any third party
• Remove or alter any proprietary notices, labels, or marks on the software
• Use our services to build a competing product or service
• Access our services through unauthorized means, bots, or automated scripts

4.3 One-Time Purchase License

Where a product is offered as a one-time purchase (such as TrackZen on Daraz or other marketplaces), the license is perpetual for the version purchased, subject to continued compliance with these Terms. Feature updates and new versions may require separate purchase.

05 Acceptable Use Policy

You agree to use TrackAll services only for lawful, legitimate purposes and in accordance with these Terms. Acceptable uses include:

• Monitoring your own vehicles, devices, or assets
• Tracking family members who have given explicit informed consent and have the app installed on their device
• School transport management by authorized educational institution staff
• Fleet management by authorized business operators
• Indoor navigation in facilities where you have authorization to operate
• Managing your own organization's enrolled Android devices via Nexus MDM

06 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination and legal action:

• Covert surveillance: Secretly tracking any individual without their knowledge and consent
• Stalking or harassment: Using our platform to monitor, follow, intimidate, or harass any person
• Unauthorized device access: Installing our apps on another person's device without their consent
• Data misuse: Using location or device data for purposes other than those agreed upon with the tracked individual
• Illegal purposes: Using our services in connection with any illegal activity
• Circumventing security: Attempting to bypass authentication, access controls, or security measures
• Platform abuse: Overloading, disrupting, or attempting to compromise our infrastructure
• Reselling without authorization: Reselling access to our platform without written authorization from TrackAll
• False information: Providing false registration details or impersonating any person or organization
• Data scraping: Automated extraction of data from our platform without explicit written consent
• Malicious use of Nexus MDM: Enrolling devices into Nexus MDM without device owner authorization, or misusing admin access

07 Consent to Track — Critical Notice

7.1 Adult Tracking (TrackZen, TrackAll Fleet)

• You must obtain explicit, informed written or verbal consent from any adult before tracking them
• The tracked person must be aware that the app is installed on their device and that their location is being monitored
• Employees tracked via TrackAll Fleet must be informed through employment contracts or written policy
• Consent must be freely given — tracking as a condition of an unequal power relationship without proper disclosure may still violate local laws

7.2 Minor Tracking (SafeRide School, SafeRide Parents)

• SafeRide is designed specifically for school transport safety — tracking occurs on school buses and parent-authorized devices, not children's personal phones
• Schools are responsible for obtaining appropriate parental consent as part of student enrollment
• Parents using SafeRide Parents are tracking school transport vehicles — not individual children's devices

7.3 Vehicle & Asset Tracking

• You may only track vehicles and assets that you own or have legal authorization to track
• If a vehicle is used by employees or third parties, you must inform them of the tracking in accordance with applicable employment and privacy laws

7.4 Indemnification for Consent Violations

You agree to indemnify, defend, and hold harmless TrackAll and its officers, employees, and agents from any claims, damages, or legal costs arising from your failure to obtain proper consent before tracking any individual.

08 Payments, Subscriptions & Refunds

8.1 Pricing

Pricing for TrackAll products varies by product and purchase channel (direct website, Google Play Store, Apple App Store, or third-party marketplaces like Daraz.pk). All prices are listed inclusive of applicable taxes unless stated otherwise.

8.2 One-Time Purchases

Where a product is sold as a one-time purchase, payment is due in full at the time of purchase. The license is activated upon successful payment confirmation. One-time purchases do not include future major version upgrades unless explicitly stated.

8.3 Subscription Plans

• Subscription plans are billed on a recurring basis (monthly or annually) as selected at purchase
• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
• You may cancel your subscription at any time through your account settings or by contacting support
• Cancellation takes effect at the end of the current billing period — no prorated refunds for partial periods unless required by applicable law

8.4 Refund Policy

• Direct purchases: Refund requests made within 7 days of purchase may be considered if the service has a verified technical fault that we are unable to resolve
• App Store purchases: Refunds for purchases made via Google Play Store or Apple App Store are governed by Google's and Apple's respective refund policies — we have no control over these
• Marketplace purchases (Daraz etc.): Refunds are subject to the marketplace's return policy
• Activation codes already redeemed are generally non-refundable

8.5 Failed Payments

If a payment fails for a subscription plan, we will attempt to notify you and retry the charge. Continued failure to pay may result in suspension of your account until payment is resolved.

09 Intellectual Property

9.1 TrackAll Ownership

All TrackAll products, including but not limited to software, source code, user interfaces, logos, brand names, documentation, and product names (SafeRide, TrackZen, Unity Indoor Wayfinder, Nexus MDM, TrackAll Fleet) are the exclusive intellectual property of TrackAll and are protected by copyright, trademark, and other applicable intellectual property laws.

9.2 Your Data Ownership

You retain ownership of all data you input into our platform, including location data, device data, and organizational data. By using our services, you grant TrackAll a limited license to process this data solely for the purpose of providing and improving our services to you.

9.3 Feedback

If you provide us with suggestions, ideas, or feedback about our products, you grant TrackAll a royalty-free, worldwide, perpetual license to use that feedback in any way, including incorporating it into our products, without any obligation to compensate you.

10 Disclaimers & Service Availability

10.1 No Warranty

• We do not warrant that our services will be uninterrupted, error-free, or completely secure
• We do not guarantee the accuracy, completeness, or timeliness of GPS or location data
• GPS accuracy may be affected by device quality, network conditions, urban canyons, weather, and other environmental factors outside our control
• Indoor positioning accuracy depends on facility Wi-Fi/BLE infrastructure quality

10.2 GPS & Tracking Accuracy

TrackAll is a tracking assistance tool. Location data provided by our platform should not be used as the sole basis for emergency response, legal proceedings, insurance claims, or any safety-critical decision without independent verification.

10.3 Third-Party Services

Our services may integrate with or depend on third-party services (map providers, push notification services, cloud hosting). We are not responsible for the availability, accuracy, or reliability of these third-party services.

10.4 Network Dependency

Real-time tracking requires active internet connectivity on both the tracking device and the monitoring device. Interruptions in cellular data or Wi-Fi coverage may cause delays or gaps in location updates.

11 Limitation of Liability

11.1 Indirect Damages

To the maximum extent permitted by applicable law, TrackAll, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Loss of goodwill or business opportunity
• Costs of substitute services
• Any harm resulting from unauthorized access to or use of our servers or stored data
• Personal injury or property damage arising from GPS inaccuracies

11.2 Cap on Liability

Our total cumulative liability to you for any claims arising out of or related to these Terms or our services, regardless of the form of action, shall not exceed the greater of: (a) the amount you paid to TrackAll in the 12 months preceding the claim, or (b) PKR 5,000 (five thousand Pakistani Rupees) — whichever is higher.

11.3 Essential Basis

You acknowledge that the limitations of liability in this section are an essential element of the agreement between you and TrackAll. TrackAll would not be able to provide services on an economically viable basis without these limitations.

12 Termination

12.1 Termination by You

You may stop using our services at any time. To delete your account and associated data, contact us at support@trackuall.com. Account deletion is subject to our data retention policy as outlined in our Privacy Policy.

12.2 Termination by TrackAll

We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, if:

• You violate any provision of these Terms
• You engage in fraudulent, illegal, or abusive activity
• You fail to pay applicable fees after reasonable notice
• We are required to do so by law or court order
• Continuing to provide services would create risk or liability for TrackAll or other users

12.3 Effect of Termination

• Your license to use our services immediately terminates
• You must uninstall all TrackAll applications from your devices
• We may delete your account data after the retention period described in our Privacy Policy
• Provisions of these Terms that by their nature should survive termination shall continue to apply, including Sections 09, 10, 11, and 13

13 Governing Law & Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.

13.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, the parties shall first attempt to resolve the dispute amicably through good-faith negotiations within 30 days of written notice.

13.3 Jurisdiction

If a dispute cannot be resolved through negotiation, both parties agree to submit to the exclusive jurisdiction of the courts located in Lahore, Punjab, Pakistan. If you are a consumer located in another jurisdiction, you may also have rights under the laws of your local jurisdiction.

13.4 Google Play & App Store Terms

Your use of our applications downloaded from Google Play Store is additionally subject to Google's Terms of Service. Use of applications downloaded from Apple App Store is additionally subject to Apple's Terms and Conditions. In the event of conflict, the Google Play or Apple App Store terms take precedence regarding the platform-specific transaction only.

14 Changes to These Terms

We may revise these Terms & Conditions from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an in-app notification or email to registered users for significant changes
• For changes that materially reduce your rights, provide at least 14 days' advance notice
• Post a prominent notice within our applications

Your continued use of our services after the effective date of any revised Terms constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using our services and may request account deletion.

Previous versions of these Terms are available upon request at legal@trackuall.com.

15 Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us. We aim to respond to all legal and compliance inquiries within 72 hours.